![]() If Participant: We have microphones set to project from Presenters and Hosts only in this session.Run the Audio Wizard under the Meeting menu.Ĭan you see any buttons on the headset itself to indicate whether it is powered on? Also, can you confirm that it has a full charge? Would you be able to plug a USB (or other) charger into it? Do you have the nano receiver installed? Find it under the Meeting menu at the top of the room window.Ĭan you see the Meeting menu at the top of the room window? There is a known issue for some Mac devices where users can see, but initially not hear in the room unless the Audio Wizard is run. Run the Audio Wizard under the Meeting menu. What version of Windows are you running? Can you close all browsers, including this room, and check to make sure that Windows recognizes your speakers? You should see a speaker icon in the system tray, usually just to the left of the time on your taskbar. You can find it under the Meeting menu at the top of the room window. ![]() If you are using Safari, please run the Audio Wizard. Is the speaker icon at the top of the Adobe Connect window green?Ĭlick the small arrow just to the right of it for the Adjust Speaker Volume option?Ĭan you tell me what browser you are using? You may notice a message at the top of the screen or a small window asking for permission to use your peripherals. That will activate it, and it will turn green to indicate that it is working. If it is white, I will need you to click on it. If they weren't, after plugging them in, to activate sound, you will probably have to re-enter the room by closing all browser windows and using the link again.Ĭan you tell me what color the speaker icon is at the top of the screen? I can wait while you make sure your speakers are plugged in. You can find it under the Meeting menu at the top of the room window.Īre your speakers/headset plugged in? I apologize, but they make me ask. Help your participants troubleshoot audio issues in your Adobe Connect room: Ask ThemĪre you using a headset or listening through your computer speakers? Best Practices for Using Social Media for Live EventsĪdobe Connect Audio Troubleshooting Questions and Responses.Training: Social Media Crisis Communications.Adobe Connect Audio Troubleshooting Questions and Responses.Usability: Your Responsibility as Content Manager.ALA Staff Resources (staff login required). ![]()
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